At Mophti, every piece is thoughtfully handcrafted using authentic Ankara fabrics. Because our products are carefully made and prepared with attention to detail, we appreciate your patience as we ensure your order meets our quality standards.
Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Handcrafted and custom items may require additional preparation time. If your order requires extended processing, we will notify you via email.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Within the United States
We proudly ship across the United States, including Atlanta, Baltimore, Los Angeles, Chicago, and all other states.
Estimated delivery time:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if selected): 2–3 business days
Delivery times may vary depending on your location and carrier conditions.
International Shipping
International shipping may be available upon request. Shipping rates and delivery timelines vary by destination.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
For international inquiries, please contact us before placing your order.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Package weight
- Delivery location
- Selected shipping method
Any promotional free shipping offers will be clearly stated on our website.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Incorrect Address Information
Please ensure your shipping address is accurate before completing your purchase. Mophti is not responsible for packages delayed or lost due to incorrect or incomplete address information.
If you notice an error, contact us immediately after placing your order.
Lost or Delayed Packages
If your package is significantly delayed or appears lost:
- First, check the tracking information.
- Contact the shipping carrier directly.
- If you still need assistance, reach out to us and we will help guide you through the next steps.
While we are not responsible for carrier delays, we are committed to supporting you throughout the process.
Damaged Items During Shipping
If your item arrives damaged:
- Please contact us within 48 hours of delivery
- Include photos of the item and packaging
- We will review the issue and provide a resolution
Questions?
If you have any questions about your order or shipping, our customer service team is happy to help. Please contact us through our website, and we’ll respond as soon as possible.